“Pengaruh Kualitas Layanan, Complaint Handling Dan Citra Perusahaan Terhadap Loyalitas Pelanggan: THE EFFECT OF SERVICE QUALITY, COMPLAINT HANDLING AND COMPANY IMAGE ON CUSTOMER LOYALTY”. 2021. Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) 4 (1): 45-54. https://doi.org/10.33488/1.jh.2021.1.278.