“Pengaruh Kualitas Layanan, Complaint Handling Dan Citra Perusahaan Terhadap Loyalitas Pelanggan: THE EFFECT OF SERVICE QUALITY, COMPLAINT HANDLING AND COMPANY IMAGE ON CUSTOMER LOYALTY”, J Hummansi, vol. 4, no. 1, pp. 45–54, Mar. 2021, doi: 10.33488/1.jh.2021.1.278.